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Privacy Policy

This Privacy Policy explains how OxPay (“OxPay”, “we”, “us”, or “our”) collects, uses, and shares information when you use the OxPay app and related services (the “Services”).

1) Summary

• OxPay is a non-custodial wallet. We do not collect or store your seed phrase or private keys.
• We may collect limited information necessary to operate the Services, prevent fraud, and improve performance.
• Third-party services (e.g., swaps, on-ramps) may collect information under their own policies.

2) Information We Collect

a) Information you provide

• Support requests and communications (e.g., email address and message content).

b) Information collected automatically

• Device and app information (device type, OS version, app version, language, time zone).
• Approximate usage data (feature usage, crash logs, performance metrics).
• IP address may be processed for security, fraud prevention, and basic diagnostics.

c) Blockchain data

Public blockchain networks record transactions publicly. Wallet addresses, transaction hashes, and amounts may be visible on-chain. This information is not created by OxPay and may be accessible to anyone.

3) How We Use Information

• Provide, maintain, and improve the Services.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Provide customer support and respond to requests.
• Comply with legal obligations (where applicable).

4) How We Share Information

We may share information:

• With service providers that help operate the app (hosting, analytics, crash reporting), under confidentiality obligations.
• With third-party partners you choose to use (e.g., swap providers, fiat on-ramps). Their policies apply.
• To comply with law, enforce our Terms, or protect rights, safety, and security.
• In connection with a business transaction (e.g., merger/acquisition), subject to applicable law.

5) Cookies / Tracking

The mobile app may use limited identifiers for analytics or crash reporting. If we use a website, it may use essential cookies. We do not sell personal information.

6) Data Retention

We retain information only as long as necessary for the purposes described, unless a longer retention period is required by law or needed for security and fraud prevention.

7) Security

We use reasonable measures designed to protect information. However, no method of transmission or storage is 100% secure. You are responsible for protecting your device and wallet credentials.

8) Children

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

9) Your Rights

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to object to or restrict certain processing. To make a request, contact us at support@oxpaywallet.com.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision.

11) Contact

Questions? Contact support@oxpaywallet.com.

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Related: Terms & Conditions